​​Tails of the Forgotten Paws does not operate like other organizations, we operate through structured support systems designed to provide accurate information, consistent communication, and the fastest possible assistance.

Our systems were created to ensure accurate, reliable information while allowing our team to focus on what matters most: the animals in our care. As a large rescue and sanctuary caring for hundreds of animals, we do not maintain a staffed office dedicated to answering emails and phone calls throughout the day.

Before contacting us, please review the resources already available to you. Most questions are answered through our website, Policies & Procedures, Adoption Contract, adopter support portal, phone system, FAQs, animal bios, and other documentation.

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Please Note:

• Email is not monitored as a live support channel.

• Most emails receive an automated response generated through our support systems.

• In most cases, you will not receive a direct response from a staff member.

• Due to the volume of requests received and our limited staffing, inquiries regarding information already provided through our website, Policies & Procedures, Adoption Contract, animal bios, documentation, portal, phone system, FAQs, or other available resources may not receive a response.

• Sending multiple emails, messages, phone inquiries, or contacting us through multiple platforms will not expedite a response.

• Our communication systems are designed to provide accurate information while allowing our team to focus on animal care, medical treatment, transport coordination, adoptions, sanctuary operations, and other critical responsibilities.

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START HERE:

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ADOPTION QUESTIONS

Please review the animal's bio, adoption listing, Policies & Procedures. Most questions regarding temperament, compatibility, medical history, adoption requirements, and adoption procedures are already addressed through these resources.

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EXISTING ADOPTERS

Please use the Adopter Support Portal and follow all instructions provided within your adoption paperwork and support materials.

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VETERINARIANS REQUESTING INFORMATION

Veterinarians should refer back to their client for documentation and instructions. Adopters are provided with extensive records, documentation, and routing instructions. If additional information is needed, the adopter should follow the proper procedures outlined in their adoption documents.

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PHONE ASSISTANCE

Our phone system is designed to provide information and assistance for most common questions and situations. Calls are answered through our automated support system, which can provide guidance and direct callers to the appropriate resources.

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GENERAL INFORMATION

Please review our information here in the website, Policies & Procedures, FAQs, available resources, and other posted information before requesting assistance.

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STILL NEED ASSISTANCE?

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If your question, concern, or situation is not addressed through our website, phone system, Policies & Procedures, Adoption Contract, adopter support portal, FAQs, animal bios, or other available resources, you may submit a Contact Request Form for management review below.

The Contact Request Form is the proper method for requesting assistance when your inquiry cannot be addressed through our existing systems.

Because we do not maintain a staffed office and our team is actively, hands on, caring for animals, reviewing applications, coordinating transports, managing medical care, and handling daily sanctuary operations, we are unable to personally answer emails and phone calls throughout the day.

Submitting a Contact Request Form helps ensure your inquiry is properly reviewed and routed for consideration.

Submission of a Contact Request Form does not guarantee a response, particularly when the requested information is already available through existing resources.

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ADDITIONAL CONTACT METHODS

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Email: info@tailsoftheforgottenpaws.org

Our email system is primarily automated and is designed to direct inquiries to the appropriate resources, documentation, support portals, and processes.

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Please do not rely on email as a primary method of communication. Most emails receive an automated response directing the sender to the appropriate resources and, in many cases, will not receive a direct response from a staff member.

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Phone: (847) 961-2133

Our phone system is available to assist callers and provide information regarding many commonly requested topics. Calls are handled through our automated support system and may direct callers to the appropriate resources for assistance.

For matters not addressed through our existing systems, please submit a Contact Request Form at the bottom of this page.

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Thank you for understanding and helping us keep our focus where it belongs: providing the highest level of care possible for the animals who depend on us every day.